Frequently Asked Questions

  1. Click “Add to cart” after you select your favorite design with quantities, paper and envelope option.
  2. Click “Checkout” to continue the next process.
  3. To submit your order, please fill up your billing and shipping details in the space provided.
  4. When payment is received, you’ll receive an email confirmation with summary of your order within 24 hours. Also, we’ll email a form for you to fill up your wedding details. 
  5. We’ll start to work out your digital proof with your submitted wedding details and send to you within 3-5 business days for your first review. Each round of revision will take another 3-5 business days, we help you revise up to two (2) rounds. Check carefully and tell us anything to revise. Wording, font type, colours and minor layout are allowed to change during the revision rounds.
  6. Once we receive your approval by email, we’ll process the printing and quality control checks, which will take 1-2 weeks.
  7. Lastly, your order will be shipped to you; it takes approximately 2-7 working days for shipping. No worries, you’ll receive an additional email about order shipment and tracking number for your reference.

In total, please set aside 1-2 months for the entire lead time of your order.

Due to personalized nature of jobs, we’re glad to receive your full payment first to serve you the best.

All payments on this site are made either through Paypal or via direct bank transfer. If you don’t have a Paypal account, you can still pay for your items using your credit card as a guest. Please note that all Paypal or credit card transactions and collection of credit card information is processed entirely by Paypal and we do not store any of your card information or details on our servers.

For direct bank transfers, Check out the details as below:

Receiving Bank: Public Bank Berhad
Beneficiary Name: The Paperpapers Studio
Beneficiary Account Number: 3206230225
Swift Code: PBBEMYKL

Please email us the bank-in & remittance slip, or proof of online transaction (No matter it is “Print Screen” or download transaction record from the transaction page, it’s fine) with the Order ID once payment is made.

We take the utmost care and concern for your privacy while you’re shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order.

All transactions you make to purchase items in our shop are made entirely through Paypal, and we do not process any of such information. Your credit card information is never stored on our servers.

Sometimes we can, but not 100% guarantees. We’ll help you if we’re able to meet your requested time frame as we have to consider not only our current workloads but also the stock of the selected materials.

There shall be no refund of your payment should you decide to cancel your order.

We’re sorry. We do not accept returns, exchanges, or process refunds. We hope you understand that all of our wedding invitations are personalized and created as per order basis which could not be resold anymore.

But no worries, we want you to be totally satisfied with your order. Please let us know if you are unhappy with your order upon receiving them! We’ll fix it as soon as possible, in the event of an error on our end.

If possible, make it 3-5 months before your wedding date. Notes: You gonna mail your invitations out for your families and friends 4-6 weeks before your wedding!

Yes. Standard envelopes are included for you. Currently, we have Ice White and Ivory Gold colour for standard envelope. You may also consider to buy our premium envelopes with more colour options at RM0.90 per piece. Tell us which one you prefer. Besides, extra envelopes will be given too, in case for any addressing errors.

Get excited to see your very own personalized proof? Awesome! You gonna receive the proof via email within 3-5 business days after full payment.

Check it carefully. We help you revise up to two (2) rounds. If there is anything to revise or update, email the revise details, let us work out for you. Within 3-5 business days, we’ll send you SECOND/FINAL PROOF for your review. Unfortunately, if you need additional revisions after two (2) rounds of revisions, each additional round of revision will be charged at RM50.

Notes: Wording, font type, colours and minor layout are allowed to change during the revision rounds.

We’re sorry. We do not proofread.

Tips: Different people see different things. We recommend having your families and friends help you proofread the proof for everything, including spelling and grammar as we’re not responsible for any misspelling or grammar errors. If you catch any mistakes, send us an email for details. We’ll assist to revise accordingly until FINAL PROOF is approved for printing. All approved proofs are FINAL and any reprints due to errors will be at the cost of the client. To avoid any unhappy experiences, please check carefully.

Of course you can. Tell us your preferred colour or font type, we’re happy to work out to suit your colour theme.

Sure. Please share with us if you’d like to have your own wording on any one of our invitations. All designs on our website are as a guide only.

Yes, you can. We’re happy to do ONE complimentary design switch during the proofing process. Keep in mind that the design switch will be treated as one round of proofs.

Due to the amount of time and work involved, any additional design switches will be subject to a RM200 design fee.

No. Hard copy proofs are not available. Be paperless for proofing.

But no worries, your order includes electronic PDF proofs for your review. Electronic proofing is standard among stationers and it is the most cost effective and flexible way to review and make changes to your stationery before production.

Your order will be shipped via DHL, City-Link Express, Gdex or Pos Laju EMS and the duration is approximately 2-7 working days.

Important points to note:

  1. Delivery time is for your estimated purpose only and service is provided by third parties. We’re not responsible for delivery time or service after your order is shipped out. Keep in mind that delivery might take a bit longer time during peak period. However, please rest assured we’re on your side and will help in any way we can.
  2. We’re not responsible for orders or items that are lost or items damaged in transit. To ensure the product quality, your package will be carefully wrapped with bubble wrap or poly bag before we send out.
  3. No refunds will be made for wrong delivery to a wrong address due to incorrect address information provided. To avoid this, please double check the address is correct when receiving our email order confirmation. Inform us as soon as possible if you find address error. If your order has been posted, we’ll do our best to redirect it to the correct address. Unfortunately, we cannot guarantee that this is possible. We may contact you to cover any additional re-shipping cost.

Here’s the flat rate shipping charges:

• Flat rate of RM25 is charged for West Malaysia

• Flat rate of RM50 is charged for East Malaysia (Sabah & Sarawak)

• Flat rate of RM98 is charged for Singapore

• Flat rate of RM128 is charged for Brunei

Currently, we mainly provide shipping to Malaysia, Singapore & Brunei. But it is possible to accept other countries shipping too. Welcome to email us at for the special arrangements.

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